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Support
We're a small team and we read everything. Here's how to reach us.
Contact us
When you write, it helps to include the email address on your account, what you were doing when the problem happened, and a screenshot if you have one.
If you are in a crisis, this page is not emergency care. In the United States, call or text 988. Elsewhere, use local emergency services or findahelpline.com.
Get help inside the app
- Talk to support -- in the app, open Settings and choose "Talk to support" to describe the problem out loud. A transcript reaches us so we can fix it.
- Send feedback -- the in-app feedback form goes straight to the team.
Subscriptions and billing
- Subscriptions purchased on an iPhone or iPad are billed by Apple. To cancel, open your device's Settings, tap your name, then Subscriptions, and choose UpgradingYou. Cancelling stops the next renewal; you keep access until the end of the current period.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- Subscriptions purchased on the web are billed by Stripe. In the app, open Settings, choose Refund policy, and check whether the latest payment qualifies for the 14-day automatic refund.
- For a duplicate charge, wrong amount, or another billing mistake, choose Billing support at the bottom of that policy screen. Your note goes directly to the team without an email round-trip.
Your account and data
- You can permanently delete your account inside the app, under Settings. From your side it takes effect when you confirm it. We finish removing personal data from our systems and processors within 30 days (a short anti-fraud record may remain, as described in the Privacy Policy). Deletion cannot be undone.
- You can also email us to request deletion or a copy of your data. See our Privacy Policy for details on what we store and your rights.
Reporting content or users
If someone shares something that shouldn't be on UpgradingYou, use the report option on the story, profile, message, or appgrade, or the block option on the person. Reports are reviewed quickly, generally within 24 hours. You can also email us directly about anything concerning.